WhatsApp support bot with keyword routing and AI responses
Transform your customer engagement by deploying a hybrid WhatsApp bot that combines precise keyword routing with the conversational power of GPT-4. This workflow intelligently identifies common inquiries for instant replies while leveraging AI to handle complex, open-ended questions. It is the perfect solution for teams looking to provide 24/7 automated support that feels remarkably human.
Run this with your team's AIWhat This Recipe Does
The Keyword Routing Mini FAQ automation transforms your WhatsApp business account into an intelligent, 24/7 customer service representative. By instantly identifying specific keywords in incoming messages, the system automatically routes inquiries to the correct information or department without manual intervention. This eliminates the delay between a customer asking a question and receiving an answer, which is critical for maintaining high engagement and conversion rates. Instead of forcing staff to repetitive answer common questions about pricing, hours, or services, this automation handles the initial triage and basic support. The result is a more responsive brand presence and a significant reduction in operational overhead. Business owners can ensure that every lead is acknowledged immediately, providing a professional first impression while freeing up the team to focus on complex tasks that require a human touch. By turning WhatsApp into a structured self-service tool, you improve customer satisfaction through speed and consistency.
What your team gets
Forms and dashboards, so it is not a script only one person understands
Runs on your schedule in the cloud, so it does not stop when a laptop closes
Endpoints, so the rest of your stack can trigger the same work
If, WhatsApp, WhatsAppTrigger, Langchain.lmChatOpenAi, Langchain.agent connected for the team, not per person
How It Works
- 1
Open the recipe and connect your accounts
Connect If and WhatsApp once, in your team cloud, and nobody has to do it again on their own machine
- 2
Tell your own agent what is different about your process
Claude, ChatGPT, Cursor, whichever your team already uses. It adapts the recipe to how you actually work
- 3
Run it, then leave it running
It lives in your team cloud, so it keeps going after you close the laptop and every teammate's AI can use it
Who Uses This
- Customer support teams use this to instantly answer common questions about shipping, returns, and business hours via WhatsApp.
- Sales departments implement keyword routing to qualify leads by providing instant product information or pricing sheets based on specific triggers.
- Service-based businesses like clinics or salons use it to send booking links or service menus automatically when a client messages a specific keyword.
Frequently Asked Questions
Do I need to be a developer to change the keywords?
No. The system is designed for business users to easily update or add new keywords and corresponding responses within the application interface.
Can I route messages to different departments?
Yes. You can configure the logic to send different automated responses or instructions based on the specific intent identified in the message.
Does this work with the standard WhatsApp Business API?
Yes, this automation integrates directly with the WhatsApp Business platform to ensure reliable and compliant message delivery.
What happens if a customer asks something not covered by a keyword?
The automation includes a fallback mechanism that can either notify a human agent or provide a general helpful response to ensure the customer is never ignored.
Coming from n8n?
This recipe uses nodes like If, WhatsApp, WhatsAppTrigger, Langchain.lmChatOpenAi and 2 more. On Runwork, you don't need to learn n8n's workflow syntax. Describe what you want to your own AI agent in plain English.
Based on n8n community workflow. View original
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Run this with the AI your team already uses
Your agent adapts it, your team cloud keeps it running, and everyone's AI can find it.
Open this recipe in Runwork