E-commerce assistant for Shopify & WooCommerce with GPT-4o, Gemini & RAG
This advanced automation acts as a digital concierge that intelligently routes customer queries between Shopify, WooCommerce, and a custom knowledge base. By combining the power of GPT-4o and Gemini with a RAG-based retrieval system, it delivers precise order updates and product information through a unified chat interface. It effectively bridges the gap between complex e-commerce data and natural conversational support.
Run this with your team's AIWhat This Recipe Does
Managing an e-commerce business across multiple platforms often leads to fragmented data and delayed customer responses. The Multi-Platform E-Commerce Assistant bridges this gap by providing a unified AI interface for your Shopify and WooCommerce stores. By leveraging advanced models like GPT-4o and Gemini, this automation acts as an intelligent concierge that can query product details, check inventory levels, and retrieve order statuses instantly. Instead of manually logging into different dashboards to answer routine questions, your team can rely on this assistant to pull real-time data through Retrieval-Augmented Generation (RAG). This ensures that every response is grounded in your actual store data, reducing errors and improving customer satisfaction. The result is a more efficient support operation, faster turnaround times for inquiries, and a seamless experience for customers, regardless of which platform they use to shop. This tool transforms your existing store data into an actionable knowledge base, allowing you to focus on scaling your brand rather than managing repetitive administrative tasks.
What your team gets
Forms and dashboards, so it is not a script only one person understands
Runs on your schedule in the cloud, so it does not stop when a laptop closes
Endpoints, so the rest of your stack can trigger the same work
Shopify , Contentful (API Key) connected for the team, not per person
How It Works
- 1
Open the recipe and connect your accounts
Connect Shopify and Contentful (API Key) once, in your team cloud, and nobody has to do it again on their own machine
- 2
Tell your own agent what is different about your process
Claude, ChatGPT, Cursor, whichever your team already uses. It adapts the recipe to how you actually work
- 3
Run it, then leave it running
It lives in your team cloud, so it keeps going after you close the laptop and every teammate's AI can use it
Who Uses This
- Customer support teams use this to instantly verify order status and shipping details across multiple storefronts without switching tabs.
- Inventory managers use this to get quick summaries of stock levels and product availability for both Shopify and WooCommerce from a single chat interface.
- Sales representatives use this as a sales enablement tool to quickly find product specifications and pricing to assist high-value prospects in real-time.
Frequently Asked Questions
Do I need to know how to code to connect my stores?
No. This automation uses pre-built tools for Shopify and WooCommerce, requiring only your standard API credentials to begin syncing data.
Can I choose which AI model handles my queries?
Yes. The workflow is designed to work with leading models like GPT-4o and Gemini, allowing you to select the one that best fits your performance needs and budget.
How does the assistant stay updated with my latest products?
The automation uses RAG technology to pull information directly from your store databases at the moment a query is made, ensuring the information provided is always current.
Is it possible to manage multiple Shopify or WooCommerce accounts simultaneously?
Yes. The workflow can be configured to aggregate data from several store instances, providing a centralized management point for your entire e-commerce portfolio.
Coming from n8n?
This recipe uses nodes like ShopifyTool, Langchain.chatTrigger, Langchain.agent, If and 9 more. On Runwork, you don't need to learn n8n's workflow syntax. Describe what you want to your own AI agent in plain English.
Based on n8n community workflow. View original
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Run this with the AI your team already uses
Your agent adapts it, your team cloud keeps it running, and everyone's AI can find it.
Open this recipe in Runwork