Filter for positive Google reviews using Telegram, web form & Google Sheets
Transform your customer feedback loop by automatically steering happy clients toward Google Reviews while routing negative critiques to a private internal sheet. Using a Telegram bot and QR codes, this workflow incentivizes participation and follows up with users to maximize your business's online rating.
Run this with your team's AIWhat This Recipe Does
Managing customer feedback manually often results in missed insights and delayed responses. This Reviews Automation transforms Telegram into a streamlined feedback collection engine, ensuring every customer voice is captured and organized. When a customer submits a review via Telegram, the system automatically logs the entry into Google Sheets for centralized record-keeping. Beyond simple data entry, the workflow incorporates intelligent logic to handle batch processing and scheduled follow-ups, allowing you to manage high volumes of feedback without increasing your workload. By automating the communication loop between your customers and your internal database, you eliminate manual data entry errors and ensure your team has real-time access to customer sentiment. This systematic approach to reputation management enables faster response times and provides the structured data needed to make informed business improvements. The inclusion of webhook notifications ensures that critical feedback can be routed to the right department immediately, turning raw comments into actionable business intelligence.
What your team gets
Forms and dashboards, so it is not a script only one person understands
Runs on your schedule in the cloud, so it does not stop when a laptop closes
Endpoints, so the rest of your stack can trigger the same work
Telegram, Google Sheets, Http, DaySchedule connected for the team, not per person
How It Works
- 1
Open the recipe and connect your accounts
Connect Telegram and Google Sheets once, in your team cloud, and nobody has to do it again on their own machine
- 2
Tell your own agent what is different about your process
Claude, ChatGPT, Cursor, whichever your team already uses. It adapts the recipe to how you actually work
- 3
Run it, then leave it running
It lives in your team cloud, so it keeps going after you close the laptop and every teammate's AI can use it
Who Uses This
- Hospitality managers who want to collect instant guest feedback via Telegram and track satisfaction trends in a spreadsheet.
- E-commerce businesses looking to automate the collection of product reviews and notify support teams of negative entries in real-time.
- Service providers who need to schedule automated follow-up messages to clients after a project is marked as complete.
Frequently Asked Questions
Do I need technical skills to manage the reviews?
No. The automation is designed to deliver all feedback directly into a standard Google Sheet, making it easy for anyone on your team to read and analyze the data.
Can I customize the questions asked in the review process?
Yes. You can modify the Telegram bot interactions to ask specific questions that are most relevant to your business needs.
How does the system handle high volumes of feedback?
The workflow includes batch processing and wait nodes to ensure that data is processed efficiently without overwhelming your notifications or API limits.
Can I integrate this with my existing CRM?
While this recipe uses Google Sheets, the webhook and set nodes allow for easy connection to most modern CRM platforms and internal databases.
Coming from n8n?
This recipe uses nodes like TelegramTrigger, GoogleSheets, Telegram, Webhook and 6 more. On Runwork, you don't need to learn n8n's workflow syntax. Describe what you want to your own AI agent in plain English.
Based on n8n community workflow. View original
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Run this with the AI your team already uses
Your agent adapts it, your team cloud keeps it running, and everyone's AI can find it.
Open this recipe in Runwork