Daily Jira ticket summarizer using GPT-5 and Jira API
Transform your daily project management by using GPT-5 to automatically analyze and summarize Jira support tickets into a single, actionable email report. This workflow intelligently pulls together ticket descriptions and comments to provide team leads with clear insights into resolution progress. It eliminates manual review time, ensuring stakeholders stay informed with professionally formatted updates delivered directly via Gmail.
Run this with your team's AIWhat This Recipe Does
This automation streamlines the communication gap between technical support teams and customer-facing departments. By connecting Jira and Gmail, the workflow automatically aggregates ticket statuses and updates, ensuring that stakeholders receive timely information without manual intervention. Instead of support agents spending hours drafting individual emails or copying data from Jira boards, this tool gathers relevant ticket details, organizes them into structured summaries, and handles the distribution. This process significantly reduces administrative overhead, eliminates the risk of human error in reporting, and ensures that customers are never left in the dark regarding their requests. The result is a more responsive support operation that prioritizes issue resolution over manual data entry, leading to higher customer satisfaction and better internal alignment.
What your team gets
Forms and dashboards, so it is not a script only one person understands
Runs on your schedule in the cloud, so it does not stop when a laptop closes
Endpoints, so the rest of your stack can trigger the same work
Jira-data-center-api-key, BigMailer, DaySchedule connected for the team, not per person
How It Works
- 1
Open the recipe and connect your accounts
Connect Jira-data-center-api-key and BigMailer once, in your team cloud, and nobody has to do it again on their own machine
- 2
Tell your own agent what is different about your process
Claude, ChatGPT, Cursor, whichever your team already uses. It adapts the recipe to how you actually work
- 3
Run it, then leave it running
It lives in your team cloud, so it keeps going after you close the laptop and every teammate's AI can use it
Who Uses This
- Support Managers who need to send automated daily summaries of resolved Jira tickets to clients or internal stakeholders.
- Customer Success Teams that want to provide proactive status updates for high-priority tickets to ensure clients feel supported.
- Project Leads who need to aggregate bug reports and technical updates into a consolidated email for weekly leadership reviews.
Frequently Asked Questions
What accounts are required to use this automation?
You will need an active Jira instance and a Gmail account with permissions to send emails and access your support projects.
Can I filter which tickets are included in the updates?
Yes, you can customize the automation to only include tickets from specific Jira projects, priority levels, or those with certain status labels.
How frequently can this automation run?
The workflow can be set to run on a specific schedule, such as hourly or daily, or it can be triggered manually whenever you need an immediate report.
Do I need to write code to format the emails?
No, the automation handles the data aggregation and formatting for you, delivering a professional and structured summary to your recipients.
Coming from n8n?
This recipe uses nodes like ManualTrigger, Merge, Aggregate, Jira and 10 more. On Runwork, you don't need to learn n8n's workflow syntax. Describe what you want to your own AI agent in plain English.
Based on n8n community workflow. View original
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Run this with the AI your team already uses
Your agent adapts it, your team cloud keeps it running, and everyone's AI can find it.
Open this recipe in Runwork