Automated customer feedback triage with Gemini, Jotform, Google Sheets & Gmail replies
Transform your feedback loop by using Gemini AI to automatically categorize Jotform submissions and flag negative sentiment for immediate attention. The workflow intelligently answers common questions via Gmail using a custom knowledge base while organizing suggestions into a structured backlog for your product team. It bridges the gap between raw data and actionable support, ensuring no customer concern goes unheard.
Run this with your team's AIWhat This Recipe Does
Managing customer inquiries across different platforms often leads to slow response times and lost data. This automation bridges the gap between your intake forms and your team's communication tools. When a customer submits a form via Jotform, the system immediately categorizes the request and routes it to the appropriate channel. High-priority issues trigger instant alerts in Telegram, while standard inquiries are logged in Google Sheets for record-keeping and reporting. Simultaneously, the system sends personalized email confirmations through Gmail to reassure customers that their request is being handled. By centralizing support requests, your team eliminates the need for manual data entry and constant tab-switching. This results in faster resolution times, better team accountability, and a professional experience for your clients. Whether you are managing a small help desk or a growing sales team, this workflow ensures that every submission is captured, tracked, and addressed without manual intervention. This process transforms a simple form into a robust support management system that scales with your business needs.
What your team gets
Forms and dashboards, so it is not a script only one person understands
Runs on your schedule in the cloud, so it does not stop when a laptop closes
Endpoints, so the rest of your stack can trigger the same work
Telegram, BigMailer, Google Sheets connected for the team, not per person
How It Works
- 1
Open the recipe and connect your accounts
Connect Telegram and BigMailer once, in your team cloud, and nobody has to do it again on their own machine
- 2
Tell your own agent what is different about your process
Claude, ChatGPT, Cursor, whichever your team already uses. It adapts the recipe to how you actually work
- 3
Run it, then leave it running
It lives in your team cloud, so it keeps going after you close the laptop and every teammate's AI can use it
Who Uses This
- Customer Support Teams use this to instantly notify agents via Telegram when high-priority tickets arrive to reduce response times.
- Sales Operations teams use this to automatically log new leads into a shared Google Sheet while sending an immediate personalized follow-up email.
- Event Coordinators use this to track registration forms in real-time and send confirmation details to attendees while notifying the planning team of new sign-ups.
Frequently Asked Questions
Do I need to manually check for new form submissions?
No. The automation triggers instantly the moment a user submits your Jotform, ensuring real-time processing and notification.
Can I change which team members receive the Telegram alerts?
Yes. You can configure the routing logic within the switch node to send notifications to specific Telegram groups or individuals based on the form content.
Does this require a paid Google Workspace account?
This automation works with both standard Gmail/Google accounts and professional Google Workspace accounts for logging data and sending emails.
Can I customize the email response sent to the customer?
Absolutely. You can fully customize the Gmail template to include dynamic information from the form submission, such as the customer's name or a specific reference number.
Coming from n8n?
This recipe uses nodes like JotFormTrigger, Switch, Langchain.lmChatGoogleGemini, Langchain.sentimentAnalysis and 7 more. On Runwork, you don't need to learn n8n's workflow syntax. Describe what you want to your own AI agent in plain English.
Based on n8n community workflow. View original
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Run this with the AI your team already uses
Your agent adapts it, your team cloud keeps it running, and everyone's AI can find it.
Open this recipe in Runwork