Telegram BigMailer Google Sheets

Automated customer feedback triage with Gemini, Jotform, Google Sheets & Gmail replies

Transform your feedback loop by using Gemini AI to automatically categorize Jotform submissions and flag negative sentiment for immediate attention. The workflow intelligently answers common questions via Gmail using a custom knowledge base while organizing suggestions into a structured backlog for your product team. It bridges the gap between raw data and actionable support, ensuring no customer concern goes unheard.

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What This Recipe Does

Managing customer support inquiries manually leads to missed messages and slow response times. This automation transforms your Jotform submissions into a high-performance support system. As soon as a customer submits a form, the workflow categorizes the request and routes it to the right channel instantly. Your team receives real-time alerts via Telegram for urgent matters, while a professional confirmation is sent to the customer via Gmail to acknowledge their request. Simultaneously, every interaction is logged in Google Sheets, providing a centralized database for tracking status and analyzing support trends. By automating the hand-off between capture and action, you eliminate manual data entry and ensure no customer inquiry falls through the cracks. This streamlined approach allows your team to focus on resolving issues rather than managing notifications, leading to higher customer satisfaction and improved operational efficiency. The integration of instant messaging and structured logging ensures that your support operations remain transparent and highly responsive to client needs.

What You'll Get

Complete App

Forms, dashboards, and UI components ready to use

Automated Workflows

Background automations that run on your schedule

API Endpoints

REST APIs for external integrations

Connected Integrations

Telegram, BigMailer, Google Sheets configured and ready

How It Works

1

Click "Start Building" and connect your accounts

Runwork will guide you through connecting Telegram and BigMailer
2

Describe any customizations you need

The AI will adapt the recipe to your specific requirements
3

Preview, test, and deploy

Your app is ready to use in minutes, not weeks

Who Uses This

Customer service managers use this to centralize support tickets from web forms into a single tracking sheet while alerting on-call staff immediately.
Sales teams use this to capture high-priority leads from inquiry forms and notify the sales representative via Telegram for instant follow-up.
Operations teams use this to manage internal IT or facility requests, ensuring every ticket is documented and categorized automatically for monthly reporting.

Frequently Asked Questions

Do I need to manually export data from Jotform to see new requests?

No. The automation triggers instantly whenever a new form is submitted, moving data to your spreadsheet and messaging apps in real-time.

Can I change which team members receive Telegram alerts?

Yes. You can configure the routing logic to send notifications to specific individuals or different Telegram groups based on the category of the form submission.

Does this work with standard Google accounts?

This automation is compatible with both personal Gmail/Google Drive accounts and professional Google Workspace accounts.

What information is captured in the Google Sheet?

The workflow captures all form fields submitted by the user, along with a timestamp, ensuring you have a complete audit trail for every customer interaction.

Importing from n8n?

This recipe uses nodes like JotFormTrigger, Switch, Langchain.lmChatGoogleGemini, Langchain.sentimentAnalysis and 7 more. With Runwork, you don't need to learn n8n's workflow syntax—just describe what you want in plain English.

JotFormTrigger Switch Langchain.lmChatGoogleGemini Langchain.sentimentAnalysis Telegram Gmail GoogleSheetsTool Langchain.agent Langchain.chainSummarization GoogleSheets StickyNote

Based on n8n community workflow. View original

Related Recipes

Telegram BigMailer Google Sheets

Automated customer feedback triage with Gemini, Jotform, Google Sheets & Gmail replies

Managing customer inquiries across different platforms often leads to slow response times and lost data. This automation bridges the gap between your intake forms and your team's communication tools. When a customer submits a form via Jotform, the system immediately categorizes the request and routes it to the appropriate channel. High-priority issues trigger instant alerts in Telegram, while standard inquiries are logged in Google Sheets for record-keeping and reporting. Simultaneously, the system sends personalized email confirmations through Gmail to reassure customers that their request is being handled. By centralizing support requests, your team eliminates the need for manual data entry and constant tab-switching. This results in faster resolution times, better team accountability, and a professional experience for your clients. Whether you are managing a small help desk or a growing sales team, this workflow ensures that every submission is captured, tracked, and addressed without manual intervention. This process transforms a simple form into a robust support management system that scales with your business needs.

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