Track shipments with DHL/Delhivery APIs & send Google Sheets updates to customers via WhatsApp/Email
Streamline your logistics by automatically monitoring DHL and Delhivery shipments and syncing their statuses directly into Google Sheets. This workflow ensures customers stay informed with instant delivery updates delivered via WhatsApp and email notifications. It is a robust solution for businesses looking to enhance their post-purchase experience through real-time tracking automation.
Start BuildingWhat This Recipe Does
Managing shipment logistics manually is a significant drain on time and a common source of customer frustration. This automation transforms your Google Sheets shipment log into a proactive tracking system. By connecting directly to courier APIs, the application automatically retrieves the latest status for every package in your queue. It eliminates the need for staff to manually visit carrier websites to check tracking numbers. When a package moves to a new stage—such as being out for delivery or successfully arrived—the system immediately notifies the customer via email. This proactive communication significantly reduces the volume of inbound support inquiries regarding order status and improves the overall post-purchase experience. For business owners and logistics managers, this means a more accurate overview of delivery performance and a streamlined operation that scales without adding headcount. Your team can focus on resolving actual delivery issues rather than just reporting on them, ensuring your shipping operations remain efficient and customer-centric.
What You'll Get
Forms, dashboards, and UI components ready to use
Background automations that run on your schedule
REST APIs for external integrations
Google Sheets configured and ready
How It Works
- 1
Click "Start Building" and connect your accounts
Runwork will guide you through connecting Google Sheets
- 2
Describe any customizations you need
The AI will adapt the recipe to your specific requirements
- 3
Preview, test, and deploy
Your app is ready to use in minutes, not weeks
Who Uses This
- E-commerce managers who want to reduce customer support tickets by sending automated delivery status updates.
- Logistics coordinators who need a centralized dashboard in Google Sheets that reflects real-time courier data.
- Wholesale distributors tracking high-value B2B shipments to ensure timely arrival for retail partners.
Frequently Asked Questions
Can I connect this to different shipping carriers?
Yes, the automation uses a flexible API connector that can be configured to communicate with any major courier service that provides a tracking API.
Do I need to manually trigger the status checks?
While the workflow can be started manually, it is designed to run on a scheduled basis, such as every morning or every hour, to keep your data current.
Can I customize the email content sent to customers?
The email component is fully customizable, allowing you to include your company branding, specific order details, and personalized messaging.
What happens if a tracking number is incorrect?
The system includes logic to identify and filter out invalid requests, ensuring that your automation continues to run smoothly even if there are data entry errors in your spreadsheet.
Importing from n8n?
This recipe uses nodes like Cron, GoogleSheets, Filter, HttpRequest and 4 more. With Runwork, you don't need to learn n8n's workflow syntax—just describe what you want in plain English.
Based on n8n community workflow. View original
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