Privacy Policy

1. Introduction

Runwork ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

• Account Information: Name, email address, and password when you create an account
• Profile Information: Optional profile details you choose to provide
• Payment Information: Billing details processed securely through our payment provider
• Communication Data: Messages you send to us or through our platform
• User Content: Apps, data, and content you create using Runwork

2.2 Automatically Collected Information

When you use our services, we automatically collect:

• Usage Data: Features used, actions taken, and interaction patterns
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP address, access times, and referring URLs
• Performance Data: Error reports and diagnostic information

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent security incidents
• Comply with legal obligations

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We share information with service providers that help us operate our platform:

• Cloudflare: Infrastructure, hosting, and security services
• Anthropic, OpenAI & Google: AI model providers for Work Assistant features
• Payment Processors: Secure payment processing
• Analytics Providers: Usage analytics and performance monitoring

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Security

We implement appropriate security measures to protect your information:

• Encryption of data in transit (TLS) and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Secure infrastructure on Cloudflare's global network
• Regular backups and disaster recovery procedures

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us. We will delete or anonymize your information within 30 days of a verified request, unless we are required to retain it for legal purposes.

7. Your Rights and Choices

7.1 Access and Portability

You can access and export your data at any time through your account settings.

7.2 Correction

You can update your account information through your profile settings.

7.3 Deletion

You can request deletion of your account and associated data by contacting us.

7.4 Communication Preferences

You can opt out of promotional communications while still receiving essential service notifications.

8. Cookies and Tracking Technologies

We use cookies and similar technologies for authentication, preferences, and analytics. You can control cookies through your browser settings, though some features may not function properly without them.

9. Third-Party Integrations

When you connect third-party services (e.g., Slack, HubSpot, Stripe) through Runwork, we access only the data necessary to provide the integration features you request. Each integration's data access is governed by the permissions you grant and the third party's own privacy policy.

10. International Data Transfers

Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable laws.

11. Children's Privacy

Runwork is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of Runwork after changes constitutes acceptance of the updated policy.

13. Contact Information

For privacy-related questions or requests, please contact us at: privacy@runwork.ai

14. Regional Privacy Rights

14.1 California Residents (CCPA)

California residents have additional rights including:

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising privacy rights

14.2 European Residents (GDPR)

If you are in the European Economic Area, you have additional rights including:

• Right to access, rectify, or erase your personal data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority