Runwork
All Use Cases

Runwork for Product Teams

Build roadmap tools, feedback systems, and analytics dashboards your way

Product teams need tools that match how they think about features, users, and priorities. Runwork helps you build custom applications for roadmap planning, feedback collection, and product analytics. Connected to your existing tools.

The Challenge

  • Feature requests scattered across Slack, email, and support tickets
  • Roadmap tools that don't fit your planning process
  • No single view of user feedback and feature votes
  • Manual work to compile release notes and changelogs
  • Difficulty connecting customer data to feature decisions

The Runwork Solution

  • Centralized feedback collection with voting and tagging
  • Custom roadmap views that match your planning cadence
  • User feedback dashboard linked to customer segments
  • Automated changelog generation from completed work
  • Analytics dashboards connecting usage to feature adoption

What You Can Build

Feedback Portal

Collect and organize feature requests with voting, tagging, and status updates.

Roadmap Planner

Plan releases with custom views by quarter, theme, or team ownership.

Feature Tracker

Track features from idea through launch with stakeholder visibility.

Release Notes Generator

Automatically compile changelogs from shipped features and fixes.

Adoption Dashboard

Track feature usage and adoption rates across customer segments.

User Research Hub

Organize interview notes, insights, and link findings to roadmap items.

Key Features for This Use Case

A Day in the Life

9:00 AM — Feedback triage. Overnight, 15 new feature requests came in through your feedback portal. You scan the list: 8 are duplicates (automatically tagged), 3 are from enterprise customers (flagged by the automation that checks against your CRM), and 4 are genuinely new. You triage the new ones, link two to existing roadmap items, and the requestors get automatic status updates.

10:30 AM — Planning session. You're preparing for quarterly planning. Your roadmap tool shows features by theme, effort estimate, and customer impact score (calculated from feedback votes and revenue attribution). You drag items between quarters, and the Work Assistant flags capacity conflicts: "Engineering says Q2 is over-committed by 30%."

1:00 PM — Customer insight. Sales asks why you're not prioritizing a feature they think is critical. You pull up the feedback dashboard: that feature has 12 requests, but all from trial users who never converted. Meanwhile, another feature has 8 requests, all from your top 10 customers by ARR. The data speaks for itself.

3:00 PM — Release prep. Your team shipped 4 features this sprint. Instead of writing release notes, you describe them to the Work Assistant: "Generate release notes for the completed items in Sprint 23." It pulls the feature descriptions, summarizes them in user-friendly language, and formats them for your changelog. You edit slightly and publish.

4:30 PM — Adoption tracking. The feature you launched last month—is anyone using it? Your adoption dashboard shows 34% of eligible users have tried it, but only 8% used it more than once. You drill down by customer segment: enterprise is at 45% retention, SMB at 3%. That's actionable insight for the next iteration.

Frequently Asked Questions

How does Runwork help product teams manage feedback?
Runwork lets you build custom feedback collection and management systems. Collect requests from customers, internal teams, and support. Automatically detect duplicates and link to roadmap items. Score requests by customer segment and revenue impact. Status updates flow back to requestors automatically.
Can Runwork connect customer feedback to revenue data?
Yes. Integrate your feedback system with your CRM and billing tools. See which feature requests come from your highest-value customers. Calculate revenue impact of potential features. Make prioritization decisions with business data, not just vote counts.
How do I track feature adoption after launch?
Build adoption dashboards that track usage metrics by feature and customer segment. See who tried a feature versus who retained. Compare adoption across customer tiers. Identify patterns that help you iterate on features and improve documentation or onboarding.
Can Runwork automate release notes and changelogs?
Yes. The Work Assistant can generate release notes from your completed roadmap items. It summarizes technical descriptions into user-friendly language, formats for your changelog format, and can even draft announcement emails. You review and publish rather than write from scratch.

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